CUSTOMER CARE - EMERGENCY SERVICE

Emergency Service While emergency warranty situations are rare, when they occur, prompt response is essential. Begin by checking items you can check. Troubleshooting tips appear in the warranty manual for several of your home's components.

Please refer to the individual categories to review these hints; you will find them at the end of the corresponding sections. Often the appropriate action by you can solve a problem immediately or mitigate the situation until a technician arrives.

First, check the troubleshooting tips under several individual headings in this manual. If those tips do not solve the problem, during our business hours (Monday through Friday, 8:00 to 5 p.m.), call our customer service office: (303) 758-7188.

After hours, or on weekends or holidays, call the necessary trade contractor or utility company directly for emergency service. Their phone numbers are listed on the Emergency Phone Numbers sheet you receive at orientation. We suggest that you insert the Emergency Phone Numbers sheet in this section of your homeowner manual or secure it inside a kitchen cabinet, near your phone.

Our trade contractors or local utility companies provide emergency responses to the following conditions:

  • Total loss of heat when the outside temperature is below 50 degrees F
  • Total loss of electricity
  • Total loss of water
  • Plumbing leak that requires the entire water supply to be shut off
  • Gas leak

If our trade contractor fails to return your call or respond within one hour call the after-hours number at 303-370-0271.

Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is needed. Trade contractors are unable to help with such outages.