CUSTOMER CARE - REQUEST FOR SERVICE

Warranty Item Processing Procedures

When we receive a customer care request, we will contact you for an inspection appointment. Warranty inspection appointments are available Monday through Friday, 7 a.m. to 4 p.m. We inspect the items listed in your written request to confirm warranty coverage and determine appropriate action.

Access to Your Home
Interior warranty items are only inspected when an adult is available to accompany our representative and point out the items you have listed. Both the customer care technicians and trade contractors will likewise perform repairs only when an adult is available to admit them to your home. An adult is a person 18 or older who has your authorization to admit service personnel and sign completed work orders. We do not accept keys, nor will we permit our trade contractors to accept your key and work in your home without an adult present. While we recognize that this means processing customer care items may take longer, we believe your peace of mind and security should be our first concern.
INSTRUCTIONS:
Please fill out this form and click 'Submit.' We will contact you promptly.
If you have a repair emergency, please refer to the phone numbers in your kitchen cabinet.


Home Information:
Community
Plan
Closing Date / / (mm/dd/year)
 
Personal Information:
Name
Address
E-Mail
Home Phone
Work Phone
 
Describe Your Service Needs:

 
NOTICE: The customer service request pertains to ordinary warranty service and is not notice of claim under C.R.S. 13-20-807.